The History Channel Frequently Asked Questions
Following is a list of our most frequently asked questions. The FAQ section is frequently updated, so check back often. If the answer to your question is not listed below, you can e-mail us with your comments or questions.
Online Ordering
- Who do I contact if I have a question about my order?
- What's the best way to shop in the History Channel Store?
- How do I place an online order?
- Is it safe to place my order online?
- Can I order by phone instead of online?
- Can I mail or fax my order?
- Can I order from outside North America?
- What types of payment do you accept?
- How much does shipping cost?
- Will I be charged sales tax?
- When will my order arrive?
- Can my purchase be delivered overnight?
- Can I return my purchase?
- Can I find every product you offer here in the online store through my distributor?
- How can I subscribe to Biography Magazine?
- How can I request a free catalog?
- Who do I contact if I have a question about my order?
If you want to check the status of your order, or if you have questions about ordering online, e-mail us at homevideo@aetv.com or call Customer Service at 800-408-4842, 7 days a week, 7am-4am EST. Please have your order number handy. If you contact us by e-mail, please provide your order number and full name in the body of the message.
- What's the best way to shop in the History Channel Store?
That depends on you. Based on whether you know the exact product you're looking for, or if you just want to find out what we sell, we offer several ways to navigate our store:
WE RECOMMEND: If you're interested in a specific topic, but don't want to go through our entire inventory, we've grouped together some of our most popular items by theme (e.g., A&E Literary Collection, Mystery, The Wild West).
SEARCH OUR STORE: If you're looking for a specific item, enter the title, subject, catalog number or any related keywords into the search box.
BROWSE BY DEPARTMENT: If you're not sure of the exact product you want, but have a general area of interest, select any of our departments. You'll have the opportunity to browse the entire department, or within convenient subdepartments.
SPECIAL FEATURES: Check out "Bestsellers" for our most up-to-date customer favorites and "What's New" for our most current releases. And don't forget to visit the "Sales & Specials" area frequently for great bargains!
- How do I place an online order?
Ordering online is a cinch once you get the hang of it:
When you see an item you'd like to purchase, click on the "Add to Order" button. (You can always remove items from your order later.) This will take you to a page that shows what you've ordered so far. You may either continue shopping or check out. If you continue to shop, you can click on "View Order/Check Out" at any time to preview the list of items you've chosen to buy or complete the shopping transaction. You can also change the quantity of items in your order or remove items altogether.
Once you've determined what you wish to purchase, you will be asked for your billing and shipping address, payment method, and credit card number. You will have an additional opportunity to modify this information and change or cancel your order. Once you've placed your order, we will send you an e-mail notification that your order has been received.
- Is it safe to place my order online?
Your credit card transaction is safe and secure when you place your order online at our Web site. Because Internet security is so important to The History Channel and our customers, our online store operates under the highest security protocol -- the Secure Socket Layer Protocol supported by most browsers.
Critical information such as credit card numbers are not stored, and all personal information is encrypted so that it cannot be read as information is sent over the Internet. All ordering information is sent directly to The History Channel and can only be decoded by us.
Of course, if you do not feel comfortable ordering online, our operators at 800-408-4842 are ready to take your order.
- Can I order by phone instead of online?
Yes. You can call 800-408-4842.
You can place phone orders with a customer service agent 7 days a week between the hours of 7am - 4am EST. During the hours of 4am - 7am, you may leave an electronic voice message and someone will call you back that day.
- Can I mail or fax my order?
Yes, you can do either!To mail your order, please send a check or money order payable to A&E Home Video for the total amount of your video(s) plus the shipping fee. If your order is being shipped to NY, CA, CT, IL, MI or VT, please add appropriate sales tax. The address for mail orders is:
A&E Home Video
P.O BOX 2284
South Burlington, VT 05407To fax your order, please send us your order with your name, credit card number, expiration date, card name and your signature. The number for fax orders is 802-864-9846.
In both cases, be sure to include the specific quantity, catalog number(s) and title(s) of the video(s) you are ordering, as well as the shipping address for where we should send your order.
If you have additional questions about mailing or faxing your order, please call 800-408-4842 between 7am and 4am.
- Can I order from outside North America?
At this point, we can only deliver within the United States and Canada.
- What types of payment do you accept?
We accept Visa, Master Card, Discover or American Express.
Shipping fees are based on the sub-total of your order:
ORDER TOTAL ADD Up to $30.00 $4.95 $30.01 - $60.00 $5.95 $60.01 - $90.00 $6.95 $90.01 - $120.00 $7.95 $120.01 - $150.00 $8.95 $150.01 and Over $9.95
- Will I be charged sales tax?
A&E Television Networks is required to collect sales tax in states where we do business. Applicable sales tax (state and/or local) will be charged for deliveries to New York, California, Connecticut, Illinois, Michigan and Vermont. Don't worry about figuring out the tax you owe -- when you place your online order, we'll add the appropriate tax (if any) for you.
Deliveries to Canada may take anywhere from two to eight weeks. Once parcels reach the border, they are turned over to the Canadian Postal Service and held until they clear Customs Inspection. At this point, the deliveries may be subject to additional duties and/or taxes over which A&E Television has no control.
- When will my order arrive?
As soon as you proceed to your shopping cart, you will be informed about the availability of your item(s). Items that are noted as "in stock" will generally be delivered to you within 5-7 business days of placing your order. Items that are noted as "back ordered" may take up to 4 to 6 weeks for delivery. In some instances, you will receive a message indicating a specific date when the product is expected to be available for delivery. Please note that your credit card will not be charged until your order actually ships.
- Can my purchase be delivered overnight?
If you prefer overnight or rush delivery for an additional charge, please place your order by phone at 800-408-4842.
- Can I return my purchase?
We want you to be thrilled with your purchase. If for any reason you are not completely satisfied, simply return it to us for a prompt exchange or full refund. Please fill out the return slip found in the delivery box and send it, with the product you are returning, to:
A&E Home Video
Returns Department
38 Shunpike Road
Williston, VT 05495If you have a question about returns, please call 800-408-4842 for assistance.
- Can I find every product you offer here in the online store through my distributor?
Many of these offers are available only online or via our 800 number. If you usually order our products through a distributor (many libraries and educators order this way,) some products may not be available. Please check with your distributor for details.
- How can I subscribe to Biography Magazine?
Order Biography Magazine online and save 17% off the regular subscription price (and a whopping 57% off the Newsstand price!) -- 12 issues for $14.95 or 24 issues for only $24.95. Click here to order online. For gift orders or to order by phone, call 800-975-5353. You will receive your first issue in 4-6 weeks.
If you have already ordered BIOGRAPHY magazine, and have a question about your subsciption, click here to go to our "CUSTOMER CARE" area. You can check the status of your order, ask questions via email or change the mailing addess of your subscription.
- How can I request a free catalog?
Click here to request a home video catalog.Programming Information | Programming Suggestions | Mailing Addresses | A&E Corporate Information | Technical Information | Advertising on The History Channel
